We’re confident you will love the wheels you buy from Alloys Direct. If, however, you are unhappy with your purchase, you may return any delivered products within 7 working days of delivery for any reason*.
If, for instance, the product delivered is not what you ordered (including an unapproved substitute product), does not correspond with its description, is not of a satisfactory quality, or if the product arrives damaged or faulty and you have notified us within 7 working days, we may replace the item or affected parts or you may cancel the order and receive a full refund.
We will send Parcel Force to collect your wheels free of charge, so please be sure to get in touch if you are dissatisfied with your purchase.
To make a return you must:
While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. Care must be taken to ensure the return products are packed well to avoid damage or loss of parts in transit.
You will be responsible for the returned products until they reach us.
*Unfortunately, any wheel that has been fitted with a tyre cannot be replaced or returned for any reason.